MazeMap Reporting FAQ's

Common Issues:

1. Report Not Loading Properly

   • Ensure you are using the correct report code.

   • If the validation service is down, you can still continue, but the report may not load correctly.

2. Incorrect or Missing Data in Reports

   • Verify the report code matches the one provided to you.

   • Contact customer success if the issue persists.

3. Validation Errors

   • Validation issues may occur if the service is temporarily down. Try again later or proceed with the "Continue Anyway" option.

Still Need Help?

If you're unable to resolve your issue:

1. Contact the MazeMap support team through the Service Desk Portal.

2. Provide the following details:

   • Report Name or Type

   • Report Code (if applicable)

   • Steps you took before encountering the issue

   • Screenshots of the issue, if possible

Planned Maintenance:

Check if the report validation service is under scheduled maintenance or facing downtime.