MazeMap Reporting FAQ's

Owned by Robert Cox
Last updated: 28 Nov, 2024
1 min read

Common Issues:

  1. Report Not Loading Properly

    • Ensure you are using the correct report code.

    • If the validation service is down, you can still continue, but the report may not load correctly.

  2. Incorrect or Missing Data in Reports

    • Verify the report code matches the one provided to you.

    • Contact customer success if the issue persists.

  3. Validation Errors

    • Validation issues may occur if the service is temporarily down. Try again later or proceed with the "Continue Anyway" option.

Still Need Help?

If you're unable to resolve your issue:

  1. Contact the MazeMap support team through the Service Desk Portal.

  2. Provide the following details:

    • Report Name or Type

    • Report Code (if applicable)

    • Steps you took before encountering the issue

    • Screenshots of the issue, if possible

Planned Maintenance:

Check if the report validation service is under scheduled maintenance or facing downtime.