Activate Cisco Spaces for MazeMap

Owned by Robert Cox
25 Oct, 2024
3 min read

 

About:
This guide explains how to activate Cisco Spaces for MazeMap. It outlines the necessary permissions, configuration steps within Cisco Spaces, and additional notes regarding CMX Tethering and MAC filtering to ensure seamless integration.

Prerequisites:

  1. Access to the MazeMap Admin Tool with required permissions for both Positioning and AdminTool.

  2. A valid Cisco Spaces account, accessible via:

Steps to Activate Cisco Spaces with MazeMap

  1. Login to Cisco Spaces:

    • Open your preferred Cisco Spaces login URL (Global or Europe) and sign in to your Cisco Spaces account.

  2. Access App Center:

    • Once logged in, scroll to the bottom of the homepage until you see the EXTEND section.

      Green App Center button in Cisco Spaces dashboard

    • Click on App Center.

  3. Locate and Open the MazeMap App:

    • Find the MazeMap App within the App Center.

      MazeMap App on Cisco Spaces

    • Click on the Active App button at the top right-hand corner to activate the MazeMap integration.

  4. Complete Partner Connection:

    • Return to the Cisco Spaces homepage.

    • Scroll to the bottom again, locate the MazeMap App, click on it, and select Partner.

    • This action will redirect you to the MazeMap configuration page at MazeMap Admin.

  5. Automated Configuration Notification:

    • Upon reaching the MazeMap Admin page, an automated message containing the unique partnerTenantId will be sent to MazeMap. This ID is essential for configuring Cisco Spaces with MazeMap.

  6. Contact MazeMap Support

    • Reach out to your Customer Support Manager to complete the setup Contact MazeMap.

Additional Configuration Notes

  1. CMX Tethering for Map Services:

    • Ensure CMX Tethering is configured either by using a token or by uploading the location map. Refer to the official Cisco Spaces Setup Guide for assistance.

  2. Disable MAC Filtering in Cisco Spaces:

    • Navigate to dnaspaces -> detect and locate -> configure -> filtering.

    • Ensure that the locally administered MAC filtering is set to OFF to avoid connection issues.

Frequently Asked Questions (FAQ)

  • What permissions are needed to activate Cisco Spaces with MazeMap?
    Ensure you have access to Cisco Spaces and MazeMap admin tool before attempting

  • What should I do if I can’t find the MazeMap App in Cisco Spaces?
    Check if you are using the latest Cisco Spaces platform version. If the app is still unavailable, contact MazeMap support for guidance.

  • How can I ensure CMX Tethering is correctly configured?
    Follow the instructions in the Cisco Spaces Setup Guide for setting up CMX Tethering with tokens or map uploads.

  • Why is MAC filtering disabled in Cisco Spaces for this setup?
    Disabling MAC filtering prevents issues with device detection and location accuracy, supporting the full functionality of MazeMap with Cisco Spaces.

Contact Information

For further assistance or if you encounter any issues, please contact your IT department or MazeMap Support, or log a MazeMap Support Ticket at MazeMap Support Ticket Portal.