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- The Visual Debug Tool can be found here: https://debug.mazemap.com/position/
- The URL for the CMX GUI will vary from customer to customer
- Find the client in the CMX GUI, and open the Visual Debug Tool
- Verify that the locations in the CMX GUI and the Visual Debug Tool Match
Common issues
| Issue | Symptom | Solution |
|---|---|---|
| Missing GPS markers | LIPI debug tool fails on test 6. No floor shown in client , position showing outside building | How To Add GPS markers to CMX |
| Broken/Poor GPS markers | Client location differs between CMX GUI and MazeMap/Visual Debug Tool | |
| Wrong z-mapping | Positioning works, but wrong floor is indicated. Z-level is visible in the LIPI Debug Tool. | Add explicit zmapping for floor in LIPI config file |
| No zmapping | Positioning works, but wrong floor or "outside" is indicated | Add explicit zmapping for floor in LIPI config file |
| Firewall blocks Wireless clients from reaching LIPI | Debug tool fails on test 1. Position in client might appear outside building (since it falls back to the phones built in positioning service) | Open firewall |
| Firewall blocks LIPI from contacting CMX | Debug tool fails on test 4 or 1 (depending on timeout limits). | Open firewall |
Maintenance
In order to ensure proper functioning of the positioning service, the service should be retested when changes are made to:
- Public addresses, NAT, IP ranges assigned to WiFi clients
- Virtual networks used by WiFi clients, LIPI, CMX
- Wireless infrastructure
- Routing of wireless clients, LIPI server or CMX
- Firewall configurations that affect Wireless clients, LIPI server or CMX