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Further Reading
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Step 1: Understand Initial Support
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The issue has a significant impact on your operations.
The initial resolution timeframe exceeds expectations.
The issue's complexity requires specialized specialised attention.
Step 3: Initiate an Escalation
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Once your issue is satisfactorily resolved, the escalation is considered closed. We also ensure that the resolution details are documented and shared internally for continuous improvement.
Further Reading
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Support Ticket Logging and Resolution Process: To understand how to create and monitor support tickets, refer to our Support Ticket Logging and Resolution Process.
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Feature Request Procedure: Interested in suggesting a new feature or enhancement? Check out our Feature Request Procedure.
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