MazeMap Support Processes & Guidelines

Welcome to the MazeMap Support Procedures & Guidelines. This comprehensive guide provides essential details and steps related to MazeMap's support, escalations, features, and map updates. Click on each document below to learn more.

Table of Contents

1. Support Ticket Logging and Resolution Process

   • Support Ticket Logging and Resolution Process

   • A step-by-step guide to raising, tracking, and managing support tickets within MazeMap.

2. Escalation Process

   • Escalation Process

   • A step-by-step guide on how to escalate an issue, concern, or request within the MazeMap system.

3. Feature Request Process

   • Feature Request Process

   • Understand the process for requesting new features for the MazeMap Platform.

4. Map Updates Guide

   • Map Updates Guide

   • A step-by-step guide on how to get updated maps, preferred submission formats, and related best practices.