Feature Request Process

Owned by Robert Cox
Last updated: 19 Sept, 2023
2 min read

Introduction to MazeMap Feature Request Process

MazeMap is always looking to improve, and we greatly value feedback and ideas from our users. Here's a step-by-step guide to submitting your feature requests:

 

Further Reading

  • Support Ticket Logging and Resolution Process: To understand how to create and monitor support tickets, refer to our Support Ticket Logging and Resolution Process.

  • Escalation Process: If you feel your support ticket requires escalated attention, please refer to our Escalation Process.

  • Map Updates Guide: For information on how to request changes or updates to the MazeMap, visit our Map Updates Guide.

Step 1: Initiate a Submission

Step 2: Provide Detailed Information

Detail is key. When suggesting a new feature or enhancement:

  • Clearly describe the feature and its potential benefits.

  • If possible, explain how it might integrate with existing MazeMap functionalities.

Step 3: Wait for Initial Response

Once your request is submitted, MazeMap’s Customer Success Team will:

  • Acknowledge its receipt.

  • Provide an initial response or feedback.

Step 4: Transition to Product Management

  • Your request will then be handed over to the Product Management Team.

  • It will enter the "Pending" state, during which its feasibility and alignment with our roadmap will be evaluated.

Step 5: Understand Possible Outcomes

  • Integration: If your feature aligns with our plans, it may be incorporated in a future release.

  • Rejection: Requests that don't fit our current roadmap might be declined.

  • On Hold: Some suggestions may not have a defined implementation timeline and will be placed on hold for future consideration.