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This page will have contact information and templates for contacting support/sending incident reportsWelcome to the MazeMap Support Procedures & Guidelines. This comprehensive guide provides essential details and steps related to MazeMap's support, escalations, features, and map updates. Click on each document below to learn more.

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Table of Contents

1. Support Ticket Logging and Resolution Process

   • Support Ticket Logging and Resolution Process

   • A step-by-step guide to raising, tracking, and managing support tickets within MazeMap.

2. Escalation Process

   • Escalation Process

   • A step-by-step guide on how to escalate an issue, concern, or request within the MazeMap system.

3. Feature Request Process

   • Feature Request Process

   • Understand the process for requesting new features for the MazeMap Platform.

4. Map Updates Guide

   • Map Updates Guide

   • A step-by-step guide on how to get updated maps, preferred submission formats, and related best practices.