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  1. Support Ticket Logging and Resolution Process

  2. Escalation Process

    • Escalation Process

    • Detailed steps A step-by-step guide on how to escalate an issue, concern, or request within the MazeMap system.

  3. Feature Request Process

    • Feature Request Process

    • Understand the protocol for proposing, discussing, and implementing process for requesting new features in for the MazeMap Platform.

  4. Map Updates Guide

    • Map Updates Guide

    • Comprehensive instructions for updating A step-by-step guide on how to get updated maps, preferred submission formats, and related best practices.

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