Introduction

This document provides an example training plan for organisations using the MazeMap Wayfinding and Mapping System. This plan serves as a template and will be customised based on each organisation's specific needs, operational requirements, and security policies. This document outlines the training plan for organisations using the MazeMap Wayfinding and Mapping System.

The plan is designed to ensure that staff and users are fully equipped to manage and utilise the system efficiently before deployment. The training will be tailored collaboratively with each organisation to align with operational needs, accessibility requirements, and security protocols.

Training Objectives

• Provide organizations with a foundational understanding and knowledge of MazeMap’s features and capabilities.

• Develop staff proficiency in managing maps, points of interest (POIs), and paths to ensure up-to-date maps and information.

• Address accessibility needs and compliance with organizational security policies.

• Provide tips and best practices for staff assisting visitors and users in navigation.

Training Plan Development Process

To ensure the training plan is fully aligned with organisational needs, the following steps will be taken:

1. Stakeholder Consultation – Identify key personnel and training participants.

2. Requirement Gathering – Define organisation-specific use cases and challenges.

3. Tailoring the Training Approach – Adjust content, methods, and materials as required.

4. Implementation & Feedback Loop – Conduct training, assess effectiveness, and refine as needed.

5. Plan refresher training for ongoing skill development and feature updates.

Training Methods

• Trainer-led sessions: Either In-person or video conference with live demonstrations and interactive workshops.

• Online self-paced learning: Documentation, examples, and guides for staff reference.

• Role-based training: Tailored sessions for different user groups to ensure relevant skill development.

Training User Groups

MazeMap will provide training for key staff members, including Administrators, IT & Technical Support Staff, and Operational Staff who will assist users. The MazeMap interface is designed to be simple and intuitive, and a comprehensive manual will be provided to customers for reference.

1. Administrators – Users with access to the MazeMap Admin Tool who can:

   • Manage Points of Interest (POIs)

   • Manage paths and wayfinding

   • Import POIs

   • Export maps

   • Manage users

   • Manage kiosks

2. IT & Technical Support Staff – Users responsible for:

   • implementing system intergrations

   • system maintenance

   • and providing technical support

3. Staff Users – Users who via login have access to restricted areas or access to additional MazeMap features such as Resource Booking

4. Public Users – General users accessing maps via:

   • Organisation’s website

   • Digital kiosks

   • QR codes at key locations

   • Embedded links in emails or notifications

Training Timeline & Schedule

User training follows the key phases of the MazeMap implementation process to ensure alignment with project delivery milestones. Each phase of training is conducted at the appropriate stage in the implementation timeline to maximise effectiveness.

Training Timeline

• Kickoff Phase: Introduction to MazeMap, account setup, and initial admin training.

• Delivery Phase: Training on POI and path management, ensuring users can update and manage Point’s of Interest and Path changes

• Quality Assurance (QA) Phase: Advanced feature training, enabling integration of the feature and ensuring staff can validate data and troubleshoot issues.

• Go-Live Phase: Final training on operational use, public user support, and refresher sessions as needed.

Training Schedule

The training schedule follows the key phases of the MazeMap implementation process to ensure alignment with project delivery milestones. Each phase of training is conducted at the appropriate stage in the implementation timeline to maximise effectiveness.

Training Materials

This training plan aligns with the MazeMap Implementation Guide to ensure consistency in project phases and deliverables. Training will be structured to match the implementation process, covering key topics as they arise during the Kickoff, Delivery, QA, and Go-Live phases.

• Implementation and configuration guides

• User guides and quick-start manuals for administrators for the Admin Tool.

• Video tutorials and interactive learning modules

• FAQ and troubleshooting documentation

• public userGuides customisable by organisations for reference

Compliance & Industry Standards

MazeMap’s training materials align with industry best practices, ensuring compliance with security, accessibility, and data protection regulations where applicable. Custom compliance training can be incorporated upon request to align with industry-specific requirements.

Evaluation & Certification

• Email certification of completion for administrators training session

• Feedback and evaluation surveys for continuous improvement

Continuous Learning & Support

• Dedicated support and helpdesk assistance via the MazeMap Support Portal

• Dedicated documentation and user guides via the MazeMap Support Portal

• Periodic updates on new features and system enhancements

• Cloud-based knowledge resources for easy access

This example training plan ensures that staff and users can effectively use MazeMap to improve wayfinding, enhance user experience, and streamline operations across various industries.